Terms of Service

Your order for internet service ("Services") and a router, power supply and mount ("Kit"), Services in Cloud, security, networking, hardware and datacenters is subject to the terms ("Terms") of this agreement. These Terms, those terms incorporated by reference, and the details you agree to in your order ("Order") form the entire agreement ("Agreement") between you and Internet Limited (71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) known as Whitehat in these Terms.

1. Deposit.

  1. Applicability. If our services are currently unavailable in your region and you are placing a deposit payment rather than completing the Order for Services, then Section 1 applies to you.
  2. Deposit Payment. Your deposit payment ("Deposit Payment") grants you priority within your region for securing Services when available. Your deposit Payment is inclusive of any sales and use or other taxes, including VAT. Whitehat will apply your Deposit Payment to the amount due on the Kit if and when the Kit and Services become available.
  3. Refundable Deposit. Prior to shipping your Kit, your Deposit Payment is fully refundable and can be requested at any time via email. If you seek and obtain a refund you will forfeit your priority position.
  4. Availability; Limitations. Placing a Deposit Payment does not obligate us to provide you with the Kit and Services and does not guarantee that the Kit and Services will be available to you. Prices for the Services and Kits presented at the time you place your Deposit Payment are subject to change to the prices in effect at the time of Order, including any applicable taxes, duties, delivery charges, and any other applicable fees. Enrollment limits may apply based on network availability. Kit designs and Services are subject to change based on technological innovation. Whitehat will not hold your Deposit Payment separately, for example in an escrow account or trust fund, or pay any interest on your Deposit Payment. The Service availability dates are estimates only and subject to change. We can't guarantee when Services will actually be available in your region. Service delivery is dependent on many factors, including various regulatory approvals.

2. Agreement to purchase the Kit and Services.

  1. No Resale. You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement.
  2. Payments and Monthly Subscription. When Services become available in your area, subject to Section 1.3 (Refundable Deposit), Whitehat will notify you by email that we are preparing to ship your Kit. You authorize us to charge your approved payment method for (a) a one-time purchase price on the balance of your Kit and any accessories, including shipping & handling and applicable taxes; and (b) monthly recurring charges, including applicable taxes, for the Services selected in your Order, starting 14 days after we ships your Kit. For Additional details on payment terms for Portability for residential users, please see Sections 4 and 5 below.
  3. Payment Method. You authorize us to charge an approved payment method, including bank-to-bank payments, credit or debit cards (when available) for all charges made under the Agreement. Use of a credit or debit card is subject to the terms and conditions in your card member agreement, including fees that may be charged by the issuer. If there is a change to your bank or card account information, including expiration date, it's your own responsability to avoid suspension or termination of Services and to enable us to process refunds. Whitehat may also update your payment method data with information provided by the payment service providers. You authorize us to continue to charge your payment method following any update to you information.
  4. Discounted Services. Whitehat may offer discounted Services ("Discounted Services") in your region for eligible users. Quantity limits apply. Whitehat may start and cease offering Discounted Services at any time. Whitehat reserves the right to change the terms, including eligibility criteria for Discounted Services at any time. Whitehat may, from time-to-time, require you to reconfirm you qualify for the Discounted Services. Subject to your Service cancellation and Kit refund rights described in Section 7, if we discontinues Discounted Services, standard pricing will apply to your Services for subsequent billing cycles.
  5. Title to Kit. Whitehat will transfer title to the Kit and any accessories to you at the time of delivery.
  6. Shipping & Handling. Shipping and handling charges will apply and are non-refundable. Please consult your account for an estimate of delivery times. Deliveries may require signature. Whitehat will use the carrier of its choice.
  7. Taxes, Fees, Surcharges. In addition to charges for the Services, the Kit, and any accessories you buy, we may collect or request reimbursement for taxes and other fees and surcharges required by law, including, without limitation, value added, goods and services, consumption, sales, use, gross receipts, excise, and access. In accordance with applicable law, you are also responsible for any additional government fees, rights of way charges, license or permit fees, and any other duties, charges or surcharges imposed on the sale or use of the Services or Kit.
  8. Payment Disputes & Suspended Services. Disputes on your bill should be handled via email. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due or your Services will be suspended until the overdue amounts are paid.

3. Kit installation.

  1. You are responsible for installation of the Kit in a location that has a clear field of view, per the install Guide available. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord/owner approvals and requirements for the installation of the Kit, to pay any associated fees or others charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Kit. Should use of the Services require any construction or alteration to your property, we're not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services. If you require a permanent roof mount installation, you acknowledge the potential risks associated with this type of roof membrane. Follow the Install Guide. if you cannot safely install the Kit, do not install it. Once you have properly installed the Kit you will be able to use the Services immediately.

7. Changes, Cancellation, Returns and Transfers.

  1. Changes. Whitehat may change or discontinue Service plans, prices, these Terms, Kit versions, and the Specifications from time-to-time. Whitehat will provide you with an email notice summarizing the changes and your right to cancel this Agreement. Subject to your options under Sections 7.2 (Service Cancellation and Right of Withdrawal), 7.3 (Return and Full Refund) and 7.4 (Return and Partial Refund) by continuing to use the Services you agree to any changes.
  2. Service Cancellation and Right of Withdrawal. You can stop the recurring monthly payment, cancel Services and withdraw at any time. You are not entitled to any refunds, except as set forth under Sections 1.3 (Refundable Deposit), 7.3 (Return and Full Refund) and 7.4 (Return and Partial Refund).
  3. Return and Full Refund. You may return an undamaged Kit and any accessories and Services within 30 days of receipt for a full refund for any reason, including the inability for residential users to receive Services due to field-of-view issues. To return the Kit or any accessories, follow instructions in the Return Policy.
  4. Return and Partial Refund. Whitehat will offer you the option to: (a) return and replace
  5. Transferring Services. You may have the option to transfer your Services to another responsible party if (a) the account is paid-in-full and in good standing; and for residential users (b) the Service address is the same or the requested Service address has network availability. Service transfers are subject to approval.